TicketFilter
JSON Format
Name | Type | Read-only | Mandatory | Comment |
|---|---|---|---|---|
| id | integer | yes | no | |
| name | string | no | yes | |
| userId | integer | no | yes | User.id of owner |
| privateFilter | boolean | no | no | default = true |
| ticketNumbers | array | array of Ticket.id | ||
| ticketNumbersOps | array | array of integer (see TicketFilter Operator Values) | ||
| priorityIds | array | array of TicketPriority.id | ||
| priorityIdsOps | array | array of integer | ||
| statusIds | array | array of Status.id | ||
| statusIdsOps | array | array of integer | ||
| contactIds | array | array of User.id | ||
| contactIdsOps | array | array of integer | ||
| submittedByIds | array | array of User.id | ||
| submittedByIdsOps | array | array of integer | ||
| assignedToIds | array | array of UserRoleGroup.id | ||
| assignedToIdsOps | array | array of integer | ||
| assignedToUserIds | array | array of User.id | ||
| assignedToUserIdsOps | array | array of integer | ||
| locationIds | array | array of Location.id | ||
| locationIdsOps | array | array of integer | ||
| groupIds | array | array of Group.id | ||
| groupIdsOps | ||||
| categoryIds | ||||
| categoryIdsOps | ||||
| categoryOptionIds | ||||
| categoryOptionIdsOps | ||||
| subject | array | array of string | ||
| subjectOps | ||||
| note | ||||
| noteOps | ||||
| historySubject | ||||
| historySubjectOps | ||||
| historyNote | ||||
| historyNoteOps | ||||
| createdDateOperator | integer | see date operators | ||
| createdDate | string | |||
| createdDate2 | string | |||
| createdDateLastX | integer | |||
| modifiedDateOperator | string | |||
| modifiedDate | string | |||
| modifiedDate2 | string | |||
| modifiedDateLastX | integer | |||
| estimatedDateOperator | integer | |||
| estimatedDate | string | |||
| estimatedDate2 | string | |||
| estimatedDateLastX | integer | |||
| workTimeOperator | string | |||
| workTimeHours | string | |||
| workTimeMinutes | string | |||
| columnOrder | array | array of string | ||
| zenAssetIds | array | array of ZenAsset.id | ||
| zenAssetIdOps | array | |||
| internalAssetIds | array | array of Asset.id | ||
| internalAssetIdOps | ||||
| customFields | TicketFilterCustomFieldCriteria | |||
| surveys | TicketFilterSurveyCriteria |
TicketFilter Operator Values
EQUALS = 9;
NOT_EQUALS = 10;
GREATER_THAN = 11
LESS_THAN = 12;
CONTAINS = 13;
NOT_CONTAINS = 14
STARTS_WITH = 15;
ENDS_WIDTH = 16;
TicketFilter Date Operator Values
DATE_ANY = 0;
DATE_TODAY = 1;
DATE_WEEK = 2;
DATE_MONTH = 3;
DATE_ON = 4;
DATE_BEFORE = 5;
DATE_AFTER = 6;
DATE_RANGE = 7;
DATE_LAST_X_HOURS = 8;
DATE_LAST_X_DAYS = 17;
DATE_LAST_X_WEEKS = 18;
DATE_LAST_X_MONTHS = 19;
DATE_LAST_X_YEARS = 20;
TicketFilterCustomFieldCriteria
Name | Type | Read-only | Mandatory | Comment |
|---|---|---|---|---|
| customfield_name | array | no | yes | array of TicketFilterCustomFieldCriteriaEntry |
TicketFilterCustomFieldCriteriaEntry
Name | Type | Read-only | Mandatory | Comment |
|---|---|---|---|---|
| operatorId | integer | no | yes | |
| value | string | no | yes |
TicketFilterSurveyCriteria
Name | Type | Read-only | Mandatory | Comment |
|---|---|---|---|---|
| survey_question_text | array | no | yes | array of TicketFilterSurveyCriteriaEntry |
TicketFilterSurveyCriteriaEntry
Name | Type | Read-only | Mandatory | Comment |
|---|---|---|---|---|
| operatorId | integer | no | yes | |
| value | string | no | yes |
URIs
Uri | Method | Request Data | Request Params | Success Response Code | Description |
|---|---|---|---|---|---|
| /api/ticket-filters | GET | 200 | Returns an Array of all TicketFilter | ||
| /api/ticket-filters/{id} | GET | 200 | Returns one TicketFilter | ||
| /api/ticket-filters | POST | TicketFilter | 201 | Create new TicketFilter | |
| /api/ticket-filters/{id} | PUT | TicketFilter | 204 | Update an existing TicketFilter | |
| /api/ticket-filters/{id} | DELETE | 200 | Delete a TicketFilter | ||
| /api/ticket-filters/{id}/tickets | GET | start count sort | 200 | Returns an Array of Tickets for given TicketFilter |